Terms & conditions
Red Squirrel Crafts accepts credit/debit
card payments via Paypal. Please select your payment option
at the checkout.
Delivery & Shipping
from the website are set up to cover UK postage only. If you
wish to order from outside the UK, please
to let me know what you wish to buy. I will calculate the
postage costs and issue a PayPal invoice.
will be sent wrapped in tissue paper and in an organza gift
bag, unless you have selected a gift box set.
I aim to
dispatch all items within 5 working days of cleared payment.
However, some items will be made to order and may take up to
10 working days. I will email you keeping up informed of
the progress of your item and again to let you know when it
has been posted. I post all items by Royal Mail First
For orders over £40 I will use Recorded
Postage & Packaging Costs
Orders up to £40 - postage & packaging
Orders over £40 - postage & packaging free.
Non-Receipt of Goods
If you do not receive your items within 14
days of postage confirmation, please contact me and I will
arrange a replacement or refund.
Returns & Exchanges
If you are unhappy with your item for any
reason please get in touch. All my items are made with
loving care and high quality materials, but in the unlikely
event that an item is faulty I will give a full refund of
the purchase price and postage. If you change your
mind about a purchase please return it within 14 days for a
refund of the item price; sorry I cannot refund postage
costs unless the item is faulty.
I respect my customers’ privacy and will not
share your information with any other parties.
If you order online I will add your email
address to your mailing list and keep you updated with Red
Squirrel Crafts news, special offers and events. You can
unsubscribe at any time.