Terms & conditions

Payment

Red Squirrel Crafts accepts credit/debit card payments via Paypal. Please select your payment option at the checkout.

Delivery & Shipping

Orders from the website are set up to cover UK postage only. If you wish to order from outside the UK, please contact me to let me know what you wish to buy. I will calculate the postage costs and issue a PayPal invoice.

Items will be sent wrapped in tissue paper and in an organza gift bag, unless you have selected a gift box set.

I aim to dispatch all items within 5 working days of cleared payment. However, some items will be made to order and may take up to 10 working days.  I will email you keeping up informed of the progress of your item and again to let you know when it has been posted.  I post all items by Royal Mail First Class.

For orders over £40 I will use Recorded Delivery.

Postage & Packaging Costs

Orders up to £40 - postage & packaging £2.00.
Orders over £40 - postage & packaging free.

Non-Receipt of Goods

If you do not receive your items within 14 days of postage confirmation, please contact me and I will arrange a replacement or refund.

Returns & Exchanges

If you are unhappy with your item for any reason please get in touch. All my items are made with loving care and high quality materials, but in the unlikely event that an item is faulty I will give a full refund of the purchase price and postage.  If you change your mind about a purchase please return it within 14 days for a refund of the item price; sorry I cannot refund postage costs unless the item is faulty.

Privacy

I respect my customers’ privacy and will not share your information with any other parties.

Mailing list

If you order online I will add your email address to your mailing list and keep you updated with Red Squirrel Crafts news, special offers and events. You can unsubscribe at any time.